Rabbiit Privacy Policy

Updated on June 12, 2024

Rabbiit cares about the privacy of its users and clients and is committed to protecting all information collected through its platform. This privacy policy describes how we collect, use, store, and share this information, in compliance with the LGPD and GDPR.

1. General Information

1.1. User Consent

By accessing and using the Rabbiit service, the user agrees to the terms described in this privacy policy.

1.2. Privacy Policy Updates

Rabbiit reserves the right to update this privacy policy at any time. We will notify users of any significant changes to the policy. We recommend that users review this policy regularly to stay informed about the privacy practices adopted by the company.

2. Information We Collect

2.1. What Information Do We Collect from Users?

Rabbiit collects information from users necessary for the use of the project time management service offered by the platform, as well as client information and cost and billing values. The information collected includes:

  • Full name, email address, and phone number;
  • Account access password;
  • Profile information, such as job title, department, and company;
  • Project, task, and hours worked information;
  • Payment information, if the user decides to subscribe to Rabbiit paid services;
  • Contact and communication information, such as messages sent through the service's internal chat or by email;
  • Client information, such as name, address, tax ID (CNPJ), and billing values;
  • Employee information, such as email address, name, job title, and payment values.

The collection of this information aims to offer users a personalized and secure experience on our platform, enabling activity logging and control of hours worked on projects in an efficient and organized manner.

2.2. Information Provided by the Client or User

We collect information provided by the client or user when registering for our service, including name, email address, password, billing address, and credit card information. We may also collect other personal information provided, such as full name, residential address, phone number, and job title.

2.3. Third-Party Data Provided by the Client or User

We may receive information from third parties provided by the client or user, such as contact information for coworkers or client contacts, for project management purposes.

2.4. Information Collected Automatically

We collect information about service usage, including IP address, browser type, Internet service provider, referring/exit pages, operating system, timestamp, and service usage data, including usage patterns and performance, errors, and other information related to your interaction with the service.

2.5. Information Collected Through Cookies and Similar Technologies

We may collect information using cookies and similar technologies, such as tracking pixels, to improve the user experience, understand how the service is used, and personalize advertising and other communications. Cookies are small text files that are stored on your device when you use the service. You can control the use of cookies in your browser settings.

2.6. Information Collected from Other Sources

We may receive information about you from other sources, such as public data providers, marketing partners, social media platforms, and other third parties. We may combine this information with other information we collect about you to improve the accuracy and completeness of our records and for marketing purposes.

3. How We Use Your Information

  • Payment processing;
  • Service improvement and development;
  • Customer service and technical support;
  • Marketing and customer communication;
  • Compliance with legal and regulatory obligations;
  • Fraud and illegal activity prevention;
  • Service personalization;
  • Data analysis and statistics;
  • Sharing information with third parties;
  • Data storage outside the country of origin.

4. Cookies and Similar Technologies

4.1. What Are Cookies

Cookies are small text files that are stored on your device when you visit a website. They are used to remember user preferences, such as language, location, and login information, and also to track user behavior on the site, such as pages visited, link clicks, and time spent on each page.

4.2. How We Use Cookies

We use cookies to improve your experience on the Rabbiit website, allowing you to navigate pages more easily and personalizing the content displayed to you. We also use cookies for analytical purposes, such as monitoring site traffic and understanding how users interact with the site.

4.3. Cookie Control

You can control cookies on your device by changing your browser settings. Most browsers allow you to block or limit the storage of cookies on your device. However, disabling cookies may affect site functionality and prevent you from getting the most out of the features offered by Rabbiit.

5. Security and Data Storage

5.1. Data Protection

Rabbiit employs technical and organizational measures to ensure the security of data collected and processed, as well as to protect it against loss, unauthorized access, manipulation, or destruction. This includes the use of firewalls, encryption, and limited access to data only by authorized employees.

5.2. Financial Transactions and Credit Card Data

Rabbiit uses a third-party service to process financial transactions and does not directly store users' credit card data. When you make a transaction, payment data is sent directly to the financial transaction processing service through a secure connection. All payment data is processed in accordance with PCI-DSS standards, ensuring maximum security. Rabbiit also collects billing information, including company name and address, tax ID (CNPJ), and email for sending invoices.

6. Information Sharing

6.1. Payment Services

To process payments, we use third-party payment services. These services process data in accordance with applicable data protection standards and ensure the security of users' financial information.

6.2. Cloud Storage Services

We use cloud storage services to store collected data. These services adopt advanced security measures to protect stored information and ensure compliance with data protection standards.

6.3. Analytics Services

We use analytics services to understand user behavior and improve our services. These services use anonymized or pseudonymized data whenever possible.

6.4. Customer Support Services

To provide customer support, we use third-party services that adopt appropriate security measures to protect personal information shared during support.

6.5. Disclaimer Clause

Although Rabbiit takes all reasonable measures to ensure that the third-party services used comply with the LGPD, GDPR, and other applicable legislation, we cannot be held responsible for actions or omissions of these third parties outside our direct control. We continue to monitor and review our agreements with third parties to ensure ongoing compliance and protection of our users' data.

7. Your Rights

At Rabbiit, we value transparency and respect your privacy rights. You have the right to access, correct, update, or request deletion of your personal information at any time. You also have the right to object to the processing of your personal information, request data portability, or file a complaint with the competent data protection authorities.

If you have any questions or concerns regarding the privacy of your personal information, contact us at: suporte@rabbiit.com. We will evaluate your request and respond in a timely manner.

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